UTAD Account Management v4.5

Problems Activating Your UT Domain (UTAD) Account


If you are having problems activating your account, be sure to double check these few issues:

  1. Be sure that you are registered for classes
  2. Make sure there are no holds on your account
  3. Pay any late fees

If you are getting an error saying that you are not found in the Active Directory, make sure you are not making typing mistakes.

If you continue to have problems, copy down the complete error message you received and contact the Service Request Line at (419) 530-2400 or extension 2400 if on campus.

The information in the UTAD domain's Active Directory comes directly from the Student Information Services (SIS) and the Banner Student System for students and from the Banner Human Resources System for faculty and staff. We update this information daily. For this reason, you may have to contact the Registrar's Office (for students) or Human Resources (for faculty and staff) to correct erroneous information.